Categories

 

PREPARATION

- Normally order is shipped out within 3~4 business days after payment accepted excluding weekend and holidays. It may be faster and later according to product stock status, manufacturing issues or any other reasons.

- If any issue related with the order such as changing delivery address, customer should send email to customer@kpopmart.com within 24 hours after payment accepted.

- Messages at the order page would be missed easily. Please do not send message through order page but send email to customer@kpopmart.com if any order issues. CS team will answer you within 1 ~ 24 hours.

- If any preorder item is included in the order, all the items will be shipped after the preorder item will be released.

- Shipping can be delayed for 1~2 weeks during busy seasons such as Korean holidays or Christmas & new year season.

 


PACKING

Products are packed in bubble wraps and hard paper box basically. Small package and K-Packet have 2 kg limitation per parcel so products can be packed in several parcels. Box packing can be changed to bubble vinyl bag without notice according to product size and weight.

 


SHIPPING & TRACKING

Kpopmart.com offers different shipping options to our customers, all of which are efficient and reliable. Shipping charge is based on weight and size of each item. And we have 3 kinds of shipping methods as below : 

 

1. EMS Premium (UPS)

UPS (EMS Premium) is the European market leader in global express distribution, logistics and international mail service. It takes 2 ~ 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). This is for the countries which are not covered by common EMS service.


2. EMS (International Express Mail)

EMS is served and managed by Korean Post service. It takes 2 ~ 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Custom clearance and weekend are not included in delivery period. Delivery can be delayed during Christmas and New year season (for 2 months, Dec & Jan) and due to local postal service circumstance. Tracking for shipment is available from the next business day of shipping.

 

3. K-Packet

K-Packet is treaceable type small packet air mail. In terms of quality, the contents are the same as regular parcels, but it is classified as a type of letter-post item to for easy handling under definite conditions, and a special mail item of international mail. It noremally takes 10 to 23 business days to deliver to other regions after dispatched and can take longer due to the local postal service circumstances at destination country. Faster than small packet air mail in most of countries. Please note that K-Packet is traceable but would be delivered the package to reception, PO Box or postage lockers. Delivery to recipient is not mandatory thus customer should check receiption or lockers by himself according to tracking result.

 

4. Small Packet Air Mail

Small packet means of small, light products or gifts. In terms of quality, the contents are the same as regular parcels, but it is classified as a type of letter-post item to for easy handling under definite conditions, and a special mail item of international mail. It may take 14 to 40 business days to deliver to other regions after dispatched. It may take longer due to the local postal service circumstances at destination country and we are not responsible for any damage or lost during delivery process after shipped.

 



 

EMS Premium (UPS)

EMS

K-Packet

Small Packet Air Mail 

Delivery Time

2 ~ 7 Business Days

2 ~ 7 Business Days

10 ~ 23 Business Days

 

(can take more or less than 60 business days due to postal service circumstance in some a few countries)

14 ~ 40 Business Days

 

(can take more or less than 60 business days due to postal service circumstance in some a few countries)

Cost

Most Expensive

Expensive

Middle

Cheap

Maximum Weight

30 kg

20 ~ 30 kg

20 kg

 

* K-Packet has 2 kg limitation per parcel

20 kg

 

* K-Packet has 2 kg limitation per parcel

 

 

Tracking Your Goods

EMS Premium (UPS) or EMS offers a complete tracking of your goods. Tracking for the shipment is available at EMS Korea tracking site (http://service.epost.go.kr/iservice/ems/ems_eng.jsp) as well as postal service site at destination country. Customer may use Korean EMS tracking site before the shipment would be arrived at your country for real time tracking.

 

K-Packet takes time to update tracking result but works in most of countries. Tracking for K-Packet shipment is available at EMS Korea tracking site (http://service.epost.go.kr/iservice/ems/ems_eng.jsp) as well as postal service site at destination country. Customer may use Korean EMS tracking site before the shipment would be arrived at your country for real time tracking. Please note that K-Packet is traceable but would be delivered the package to reception, PO Box or postage lockers. Delivery to recipient is not mandatory.

 

Please make sure that small packet air mail is not traceable originally. There is no tracking number for the small package shipment. It is a common mail delivery by the local post office at your country.

 



 

EMS Premium (UPS)

EMS

K-Packet

Small Packet Air mail

Tracking Code

UP*********KR

EG*********KR

EY*********KR

LK*********KR

RE*********KR

Not Available

Tracking Type

EMS Track

EMS Track

EMS Track

Not Available




 

Devided Shipments

Small package and K-Packet shipment can be packed separately into several parcels due to the weight limitation (2 kg per parcel) according to Korean postal service policy. If total order weight would be over 2 kg, products would be packed in 2 or more parcels. Delivery of each parcel may be different because of the local postal circumstance though they are under the same order.

 

Contact Number

Only 1 contact number would be mentioned on the shipment between Home and Mobile phone numbers due to system structure. Please put the same contact number to both Home and Mobile column or put just 1 contact number to Home or Mobile column.

 

Custom Tax

Product price at kpopmart.com is including tax but sometimes the customs at destination country charges additional tax for the shipment. We always mention products as "gift" and low prices on custom declaration sheet attached on the package to avoid custom issues and customer can request to issue undervalued invoice if necessary (send email to customer@kpopmart.com after received shipment notification).

* Please note that we cannot invervene custom issues in other countries but just issue undervalued invoice to make shipment release easier.



 

 

SHIPPING ADDRESS

Please do not input apartment or phone number at the additional information column of the shipping address during order process. Additional information is for just delivery tips, not the essential information. What you mentioned at this column would not be shown on the invoice and it may not be reflected on delivery information label attached on the shipment.







 

SHIPPING DELAY ISSUE

 

1. EMS Premium (UPS), EMS, K-Packet

If no one is at delivery address at the time of delivery, shipment will be back to postal service or return to sender. Customer should check tracking result time to time and try not to miss delivery of package. Though shipment will be returned to us due to absence of addressee, insufficient/wrong address, non-reclaim, etc., we are not liable to refund initial shipping cost and handling charge for its return. Delivery can be delayed during busy seasons like Christmas and New year and delay is not compensated during this season.

- Investigation request is available for EMS Premium and EMS shipments after 10 business days from shipped date. Customer may send email to customer@kpopmart.com for its request after a certain period.

- For K-Packet, investigation request is not available for some countries such as USA, China, Philippiness, Spain, Brazil, Argentina, etc.

 

2. Small Packet (Air)

Normal delivery period of small package is 3~4 weeks from shipped date but it is estimated period from out experience for years and it can be faster or later due to local postal circumstances or other reasons.

We can request official investigation to Korean postal service to trace the shipment if it is passed over 40 business days after shipped. If package is not arrived after 40 business days from shipped date, please send order number to customer@kpopmart.com then we will officially inquire Korean Postal Service to proceed investigation for the shipment. It may take a few weeks to months because it is non-traceabke shipment. We are not responsible for any missing or damage of the small package air mail but request investigation for service as a sincere seller.

 

Please note that delivery of small package may take more than 60 days due to local circumstances or natural disaster such as strike, heavy rain or snow, and many other reasons.

 


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