Categories

Home>Shipment and Tracking

 

Notification of discontinuation registered mail service

We are sorry to inform that we will discontinue registered mail service JULY 1 onward which is one of current shipping & delivery option. It is not only because Korea Postal Service raised service charge up to 30% for global shipment but also tracking service is not provided well in many other countries. Even though customers select registered mail service, tracking is not available in most cases. So Kpopmart.com finally decided not to service “registered mail service any further. We hope that you would understand this situation caused. But we wlll try our best to serve our customers as always we do.

 

Shipping & Delivery Methods

Kpopmart.com offers different shipping options to our customers, all of which are efficient and reliable. Shipping charge is based on weight and size of each item. And we have 4 kinds of shipping methods as below : 

 

1. EMS Premium (TNT)

TNT(EMS Premium) is the European market leader in global express distribution, logistics and international mail service. If you use TNT service as a counterpart of Korean Post Office, you can reduce delivery time shorter than that of normal EMS. Delivery time can be within 2 to 4 days.

2. EMS (International Express Mail)

This is a special shipment and delivery program which is served and managed by Korean Post Office and the Korean Ministry of Information and Communication. Delivery time is within 2 to 5 days from the date of the day after the confirmation of your payment.

3. Parcel Post (Air)

The parcel service is the service between the countries and territories involved. Delivery time is within 6 to 12 days from the date of the day after the confirmation of your payment.

4. Small Packet (Air)

Small packet means of small, light products or gifts. In terms of quality, the contents are the same as regular parcels, but it is classified as a type of letter-post item to for easy handling under definite conditions, and a special mail item of international mail. The rate is lower than that of the parcel post. Delivery time is within 7 to 15 days from the date of the day after the confirmation of your payment.

 

EMS Premium (TNT)

EMS

Parcel Post (Air)

Small Packet (Air)

Delivery Time

2~4 days

3~5 days

6~12 days

14~20 days

Cost

Most Expensive

Expensive

Cheap

Cheapest

Maximum weight

50kg

30kg

20kg

2kg

*Above delivery time is average data and in real time, its deliver can be delayed.

 

Tracking Your Goods

EMS Premium (TNT) or EMS offers a complete tracking of your goods. You can track your goods via EMS Premium or EMS at your national postal website as well. (http://service.epost.go.kr/iservice/ems/ems_eng.jsp or www.track-trace.com)

 

With regard to Parcel Post (Air) or Small Packet, its tracking is limited to the extent on which date we registered them to our post office and through which flight they were took off. The tracking is provided by Korean National Postal Services. Your local Postal Service might or might not offer tracking for your local area. (http://service.epost.go.kr/iservice/ems/ems_eng.jsp or www.track-trace.com)

 

EMS Premium (TNT)

EMS

Registerd Mail (Air)

Small Packet (Air)

Tracking Code

ET*********KR

EM*********KR

RR*********KR

Not Available

Tracking Type

EMS Track

EMS Track

Insternational Registration

Not Available



Shipping Delay Issue

1. EMS Premium (TNT) and EMS

Please note that you must be present to receive your goods. Your local postal service will attempt to deliver them just twice and if they cannot contact to you, they will send it right back to us. On their first deliver attempt, they will leave you a message which informs you of your goods, however, sometimes these slips can be disappeared for various reasons. So, if you didn't receive your goods within 7 days after our delivery notice, please Track your goods via your local postal site. If you have trouble with locating your goods, please notify us immediately by email. Even though your goods are returned to us, we will not be liable for refunds for this cost.

2. Registered Mail (Air) and Small Packet (Air)

In general, your goods will arrive within 15~20 days from the date of our shipment. However, sometimes it may take more than 30 days during peak season. So, please make sure we will consider your goods as Lost in Shipment, only after 40 days after we have sent it via our post office. After 40 days from the date of our shipment, if you want to ask us for the tracking your goods, please contact us. With your requirement, we will officially inquire for that to our post office. According to our post office, because it will take about 7~30 days for that tracking, we will let you know the results as soon as we are informed by them.

After investigating and tracking, If we conclude that your goods are missing or lost, we will compensate you for the loss, just to the extent that the reason of loss is based on our fault.