Categories

 

PREPARATION

- Normally order is shipped out within 3~4 business days after payment accepted excluding weekend and holidays. It may be faster and later according to product stock status, manufacturing issues or any other reasons.

- Shipment notification and photos of package would be emailed to customer's kpopmart account email after dispatched.

- If any issue related with the order such as changing delivery address, customer should send email to customer@kpopmart.com within 24 hours after payment accepted.

- Messages at the order page would be missed easily. Please do not send message through order page but send email to customer@kpopmart.com if any order issues. CS team will answer you within 1 ~ 24 hours.

- If any preorder item is included in the order, all the items will be shipped after the preorder item will be released.

- Shipping can be delayed for 1~2 weeks during busy seasons such as Korean holidays, Christmas & new year season, etc.


* Note : Please do not use icloud.com as kpopmart account email. icloud.com rejects our notification email and even erase it sometimes.



PACKING

Products are packed in bubble wraps and hard paper box basically.

- Small package and K-Packet have 2 kg limitation per parcel so products can be packed in several parcels.

- Box packing can be changed to bubble vinyl bag without notice according to product size and weight. Poster(s) can be packed in a hard poster tube only.

 


SHIPPING & TRACKING

Kpopmart offers multiple shipping options to customers, all of which are efficient and reliable. Shipping charge is based on destination country, package weight and size. 

 

1. Small Packet Air Mail

- Not Traceable. No Tracking Number.

- Common mail delivery by local post office at destination country thus sender (kpopmart) cannot know where the shipment is until customer will receive it.

- Shipment notification is emailed including photos of package to customer's kpopmart account email after the package is dispatched.

- It normally may take 14 to 40 business days to deliver to other regions after dispatched and take longer due to the local postal service circumstances at destination country.

- Sender (Kpopmart) is not responsible for any damage or lost of small package during delivery after shipped because it it non-traceable as well as not covered by insurance.

 

2. K-Packet

- Traceable Type Small Packet Air Mail. With Tracking Number (LK*********KR or RE*********KR).

- Tracking Sitehttps://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

Shipment notification is emailed including tracking number as photos to customer's kpopmart account email after the package is dispatched. Tracking for shipment is available from the next business day of shipping.

- It takes time tracking result update for K-Packet shipment than other express service.

- It normally takes 10 to 23 business days to deliver to other regions after dispatched and can take longer due to the local postal service circumstances at destination country (take more than 60 days to some areas sometimes).

Normally faster than non-traceable small packet air mail in most of countries.

- Tracking for the shipment is barely available in Canada due to Canada postal system.

- K-Packet is traceable but package is delivered to reception, PO Box or postage lockers. Delivery to recipient is not mandatory thus customer should check reception or lockers by himself according to tracking result.

- Sender (Kpopmart) is not responsible for any damage or lost of K-Packet shipment during delivery after shipped though it is traceable but not covered by insurance.

 

3. EMS (International Express Mail)

- Traceable Express Mail. With Tracking Number (EG*********KR or EY*********KR).

- Tracking Sitehttps://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

- Shipment notification is emailed including tracking number as photos to customer's kpopmart account email after the package is dispatched. Tracking for shipment is available from the next business day of shipping.

- It normally takes 2 ~ 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.

Custom clearance and weekend are not included in delivery period.

 

4. EMS Premium (UPS)

- Traceable Express Mail. With Tracking Number (UP*********KR).

Tracking Sitehttps://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

- EMS Premium shipment is delivered by UPS courier service and available for some a few countiries which are not covered by common EMS service.

Shipment notification is emailed including tracking number as photos to customer's kpopmart account email after the package is dispatched. Tracking for shipment is available from the next business day of shipping.

It normally takes 2 ~ 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.

Custom clearance and weekend are not included in delivery period.

 

5. DHL (Over total 5 kg only)

- Traceable Express Curier Service. With Tracking Number (10 digits number).

- Tracking Site; www.dhl.com

- Total product weight should be over 5 kg then correct shipping fee will be charged.

- Shipment notification is emailed including tracking number as photos to customer's kpopmart account email after the package is dispatched. Tracking for shipment is available right after received shipment notification mail.

It normally takes 2 ~ 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.




 

Small Package

K-Packet

DHL

EMS

EMS Premium (UPS)

Estimated Delivery

14 ~ 40 Business Days

 

(can take more or less than 60 business days due to postal service circumstance in some a few countries)

10 ~ 23 Business Days

 

(can take more or less than 60 business days due to postal service circumstance in some a few countries)

2 ~ 7 Business Days

2 ~ 7 Business Days

2 ~ 7 Business Days

Cost

Cheap

Middle

Expensive

Expensive

Most Expensive

Max Weight

20 kg

 

* Small Package has 2 kg limitation per parcel

20 kg

 

* K-Packet has 2 kg limitation per parcel

20~30 kg

20~30 kg

20~30 kg


 

 

Devided Shipments

Small package and K-Packet shipment can be packed separately into several parcels due to the weight limitation (2 kg per parcel) according to Korean postal service policy. If total order weight would be over 2 kg, products would be packed in 2 or more parcels. Delivery of each parcel may be different because of the local postal circumstance though they are under the same order.

 

Contact Number

Only 1 contact number would be mentioned on the shipment between Home and Mobile phone numbers due to system structure. Please put the same contact number to both Home and Mobile column or put just 1 contact number to Home or Mobile column.

 

Custom Tax

Product price at kpopmart.com is including tax but sometimes the customs at destination country charges additional tax for the shipment. We always mention products as "gift" and low prices on custom declaration sheet attached on the package to avoid custom issues and customer can request to issue undervalued invoice if necessary (send email to customer@kpopmart.com after received shipment notification).

* Please note that we cannot invervene custom issues in other countries but just issue undervalued invoice to make shipment release easier. If custom tax is charged at destination country, it should be paid by recipient.



 

 

SHIPPING ADDRESS

Please do not input apartment or phone number at the additional information column of the shipping address during order process. Additional information is for just delivery tips, not the essential information. What you mentioned at this column would not be shown on the invoice and it may not be reflected on delivery information label attached on the shipment.







 

SHIPPING DELAY ISSUE

 

1. K-Packet, DHL, EMS, EMS Premium (UPS)

If no one is at delivery address at the time of delivery, shipment will be back to postal service or return to sender. Customer should check tracking result time to time and try not to miss delivery of package. Though shipment will be returned to us due to absence of addressee, insufficient/wrong address, non-reclaim, etc., we are not liable to refund initial shipping cost and handling charge for its return. Delivery can be delayed during busy seasons like Christmas and New year and delay is not compensated during this season.

- Investigation request for DHL, EMS Premium and EMS shipments is available after 10 business days from shipped date. Customer should send email to customer@kpopmart.com for its request after a certain period.

Investigation request for K-Packet is available after 40 business days from shipped date. Customer should send email to customer@kpopmart.com for its request after a certain period.

- For K-Packet, delivery itself can be delayed and tracking update would be slower for some countries such as USA, Canada, China, Philippiness, Spain, Brazil, Argentina, Chile, etc.

 

2. Small Packet Air Mail

Normal delivery period of small package is 14 ~ 40 business days from shipped date but it is just estimated period from out experience for years and it can be faster or later due to local postal circumstances or other reasons.

- Investigation request for small packet air mail shipment is available after 40 business days from shipped date.Customer should send email to customer@kpopmart.com for its request after a certain period.

- It may take a few weeks to months because it is non-traceabke shipment. Kpopmart is not responsible for any lost or damage of small package but request investigation for service as a sincere seller.

 

Please note that delivery of small package may take more than 60 days due to local circumstances or natural disaster such as strike, heavy rain or snow, and many other reasons.

 


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