Q5. I can’t pay by PayPal or get an error message for payment failure.


I can’t pay by PayPal or get an error message for payment failure.

Payment error can be occurred due to some reasons;

(1) If delivery information is not matched to one’s address registered at PayPal, PayPal can reject to clear payment.

(2) If order payment is over customer’s credit card limit or PayPal balance, PayPal reject to clear payment.

(3) If customer’s card itself is not acceptable for overseas purchase, PayPal reject to clear payment.

(4) If PayPal system recognizes that customer opened PayPay site for so long without any action, payment session is closed automatically due to security issue (run-time error).

Please send email to customer@kpopmart.com if payment error, change or any of matter on order. CS team will answer within 1~24 hours for resolution.

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