Q5. I chose non-traceable small package as shipping method and haven’t received my package after passed 40 business days.


I chose non-traceable small package as shipping method and haven’t received my package after passed 40 business days.

Please send email to customer@kpopmart.com then CS team will issue investigation request via Korea Postal Service. It may take up to months due to airline’s and destination postal service’s noncooperation. Kpopmart issue investigation request for small packet shipment in good faith of customers but please be sure that Kpopmart is not responsible for any lost or damage of non-traceable shipment after dispatched.

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