NOTIFICATION

Korean National Holiday, Sullal (Lunar new year, Jan 21st ~ Jan 24th) is returned.

All the companies and public institutions including Korea Postal Service are off during this season. Please find below shipping schedule and special voucher for sharing happiness of Sullal.


* All are based on KST (Korea Standard Time).



1. Shipping Schedule

- Orders placed before Feb 5th : Will be shipped out on Feb 8th. (Preorders and part of orders for goods, accessories, etc. will be shipped out in order from Feb 13th).

- Orders placed after Feb 5th : Will be shipped out in order from Feb 13th.

* All the manufacturer and suppliers stopped supplying goods from Feb 2nd already.
* Shipping schedule can be different from each order according to postal service shipping schedule, product supply schedule and stock status.



2. CS

CS team and marketing div. will answer for emails and inquiries at SNS pages during holidays.

- Any inquiry and request sent to customer@kpopmart.com will be answered within 24 hours.

- Messages sent through SNS pages (facebook, tumblr, twitter, instagram) will be answered on 13th.



3. Sullal Special Voucher

- $2.00 USD voucher credit for 2,000 People.

- Voucher Code: KPOPMART2024

- Valid during holidays (from Feb 8th, PM 20:00 to Feb 12th, PM 23:59)

Undervalue is no longer available for EU countries.

Low value has been designated for the orders on custom declaration to avoid custom issues and support our customers but it is no longer available for EU countries in accordance with the revision of EU customs regulations (https://kpopmart.com/content/2-shipping).

EU customs asked senders/exporters to designate actual product price as custom value and they will request original invoice and proof of payment detail as evidence.

* For Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

* Shipping cost is not included in custom value unless customer ask it to be included separately.

* Kindly note that tax is not included in order amount and it should be paid by recipient if custom/import tax is charged at destination country.

Please send email to customer@kpopmart.com if further inquiry We will try more efforts to provide better price and service in further.

CPF (Cadastro de Pessoas Físicas / Natural Persons Register) is mandatory for all the shipments sent to Brazil.

– Customer should specify CPF number in “Company” or “Delivery Address” column (for Brazil only).

– Kpopmart is not responsible for package return or missed delivery due to lack of CPF number.

– Do not input CPF number or part of address or direction (apartment number, P.O Box number, phone number, etc) in additional information column. Additional information is for just for additional request to sender, not for delivery information.

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