ORDER PROCESS


PRODUCT AVAILABIITY

- OUT OF STOCK sign is shown at the main page and each product/artist category.

- Customers can see ADD TO CART button at the product page only when the product is available to purchase.


ORDER PROGRESS / SHIPPING / TAX / RETURN

- Find out shipping policy (SHIPPING).

- Find out return policy (REFUND).


 PAYMENT

Find out payment information (PAYMENT).


PAYMENT ERROR / FAILURE / ON HOLD

[PAYPAL]

- Payment can be on hold for 24 hours according to PayPal random screening process.

PayPal holds the payment to ensure their platform is being used properly and to minimize the potential risk for both buyers and sellers.

Payment is released to the seller’s account or returned to the buyer’s account after reviewing.

- If delivery information is not matched to one's address registered at PayPal, PayPal can reject to clear the payment.

- If the customer's card itself is not acceptable for overseas purchase, PayPal rejects to clear the payment.

- If PayPal system recognizes that the customer opened PayPay site for so long without any action, payment session is automatically closed due to security issue (run-time error).

[WESTERN UNION]

- If the beneficiary information (name, destination, address, etc.) is insufficient or incorrect, payment itself is not released.

- Customers should check payment information closely before sending payment through western union money transfer (PAYMENT).

[BANK WIRE]

- If the beneficiary information (bank, account, account owner, etc.) is insufficient or incorrect, payment itself is not sent to the beneficiary’s account.

- Customers should check payment information closely before sending payment through bank wire (PAYMENT).

* Contact CS team ([email protected]) if any issues. CS team will answer within 1 ~ 24 hours after receiving inquiries.


I can’t pay by PayPal or get an error message for payment failure.

Payment error can be occurred due to some reasons;

(1) If delivery information is not matched to one's address registered at PayPal, PayPal can reject to clear payment.

(2) If order payment is over customer's credit card limit or PayPal balance, PayPal reject to clear payment.

(3) If customer's card itself is not acceptable for overseas purchase, PayPal reject to clear payment.

(4) If PayPal system recognizes that customer opened PayPay site for so long without any action, payment session is closed automatically due to security issue (run-time error).

Please send email to [email protected] if payment error, change or any of matter on order. CS team will answer within 1~24 hours for resolution.

OTHER

[DVD REGION CODE]

- DVDs sold globally are typically encoded to restrict their use to specific locations. That is, a DVD assigned a specific "Region Code" can only be played within the areas specified in that Region Code. DVD Region Code can usually be found on the back of the DVD package. Customer should check playable region for one's country at the product page before purchase.

- DVD discs may be classified with the following Region Codes:

[BLU-RAY REGION CODE]

- Blu-ray Discs may be formatted with a specific Region Code intended to restrict the area of the world in which they can be played. Blu-ray Disc players manufactured for sale in a certain region may only play discs encoded for that region. However, some discs are produced without region coding, so they can be played on all Blu-ray devices.

- Blu-ray discs may be classified with the following Region Codes:

[POINT CONVERSION / VOUCHER CREDIT]

- Loyalty point is valid for 1 year after created thus customers should convert it to voucher credit and use the voucher credit within valid period. Not reissued once expired.

- Loyalty points is not able to be earned from some specific products such as light sticks, keyrings, official posters listed at POSTER category, etc.

- The currency should be matched with voucher code and order amount.

- Contact CS team ([email protected]) if any issues. CS team will answer within 1 ~ 24 hours after receiving inquiries.

Just converted loyalty points to voucher credit but it says "not usable".

Loyalty point is valid for 1 year after created thus customer should convert it to voucher credit and use created voucher credit within valid period. It is not reissued once expired.

Voucher credit is not applied for order payment though it is created within valid period.

Order currency is changed to USD while payment process at PayPal thus customer should convert loyalty points to voucher credit in USD currency mode if chosen PayPal as payment method.

If I order a bunch of CDs, one of them is preordered and the rest aren't, do I have to wait till the preorder one comes out?

If any preorder item is included in the order, all the items would be shipped after the preorder item is released.

If purchased multiple copies of random option album, different versions are guaranteed?

- If it is mentioned as "Provided totally random" only and no further notification at the product page, it means recordings supply the album at random and we cannot guarantee to provide different versions or a specific version.

- If mentioned as "Provided totally random. If purchased multiple copies (2 or more copies)", it means we can provide different versions. Still not available to designate a specific version.

K-Pop lover's paradise. Located in the origin of Kpop!