Faq Sections

NOTIFICATION
CPF (Cadastro de Pessoas Físicas / Natural Persons Register) is mandatory in Brazil (2019.12.18)

CPF (Cadastro de Pessoas Físicas / Natural Persons Register) is mandatory for all the shipments sent to Brazil.

- Customer should specify CPF number in "Company" or "Delivery Address" column (for Brazil only).

- Kpopmart is not responsible for package return or missed delivery due to lack of CPF number.

- Do not input CPF number or part of address or direction (apartment number, P.O Box number, phone number, etc) in additional information column. Additional information is for just for additional request to sender, not for delivery information.


Custom value for EU countries (2021. 04. 20 ~  )

Undervalue is no longer available for EU countries.

Low value has been designated for the orders on custom declaration to avoid custom issues and support our customers but it is no longer available for EU countries in accordance with the revision of EU customs regulations (https://kpopmart.com/content/2-shipping).

EU customs asked senders/exporters to designate actual product price as custom value and they will request original invoice and proof of payment detail as evidence.

* For Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

* Shipping cost is not included in custom value unless customer ask it to be included separately.

* Kindly note that tax is not included in order amount and it should be paid by recipient if custom/import tax is charged at destination country.

Please send email to customer@kpopmart.com if further inquiry We will try more efforts to provide better price and service in further.


CHOI SAJANG SHOW
[ Global Reporter Recruiting for CHOI sajang Show ]

CHOI sajang!

The iconic symbol of Kpopmart is looking for a global reporter of CHOI sajang Show.

If you wanna share your love and passion about K-POP and Korean culture with millions of global fans

and be the special channel for mutual understanding?

Just try, why not you!

If you enjoy playing K-POP and have loads of fun at CHOI sajang Show?

The time is now!

Anybody can apply! Send email to

BOSS@KPOPMART.COM

Right now! 

[WHAT YOU BENEFIT FROM US AS A GLOBAL REPORTER?]

1. Welcome present box will be given once recruited.

2. Kpopmart discount voucher will be allowed based on your broadcasting activity.

3. Special present box will be delivered occasionally.

4. Performance fee will be given if your video used. (Internal regulation)

5. Special welcome hospitality if you visit Korea.

[WHAT YOU DO IF SELECTED?]

1. You can picturize any K-POP related contents in your country.

2. Just let us know K-POP concert news in your location.

3. Make interview video with people who love K-POP like you.

4. Sometimes unboxing video will be good for your own.

5. You can propose any event or story you want to broadcast on CHOI sajang Show.

6. You must do video call (SKYPE or FACETIME...) with CHOI sajang often because you are a reporter. 

[HOW TO APPLY AND HOW TO RECRUIT?]

1. Email to BOSS@KPOPMART.COM (your name, your country)

2. Tell us the reason why you should be a global reporter.

3. CHOI sajang will be connecting you through SKYPE.

4. There is no specific time to recruit. It could be anytime.

Anybody can apply! Send email to

BOSS@KPOPMART.COM

Right now! 


PURCHASE
Q1. What are the advantages of preorder?

Official poster in hard tube case is provided if purchased a preorder album with unfolded poster option (poster itself is free but shipping fee is charged at each poster separately during order process). If customer purchased a preorder item with other product which is released already in the same order, order will be shipped out together after the preorder item will be released.


Q2. What is the basic currency?

USD is the basic currency at kpopmart.com and customer can choose other currencies at the top of the right side of browser. Customer should be careful of currency exchange rate if tried to send other currencies rather than USD.


Q3. Buying albums from Kpopmart really counts on official chart?

All the K-pop album sales are transferred to Hanteo at everyday and it is reflected on weekly music chart such as SBS Ingigayo, KBS Music Bank, M Countdown and so on. Here is the official statement issued by Hanteo chart and customer can double check with Hanteo Company. Support your idol by purchasing albums at official online shop which counts on Hanteo Chart.


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ORDER PROCESS
Q1. How do I know this item is available or not?

If “Add to cart” button is shown at the product page, it means product is "available to purchase". Purchase quantity can be limited or specific shipping method should be chosen for some products so please check all the notification and remarks at product page.


Q2. How can I know for shipping and delivery?

Kpopmart provides various shipping options and customer can check available shipping method for one's country during order process. Please check shipping policy for tracking and estimated delivery.


Q3. How much shipping cost for my country?

Shipping fee is fluctuated by various factors as product weight (quantity), ship to country, poster option, shipping method, etc. Please check accurate shipping cost of each shipping method at Phase 3. Shipping Method and total order amount at Phase 4. Payment during order process before completing payment.

If customer try to place an order without logging in at kpopmart.com, system cannot designate destination thus wrong shipping fee would be charged. Shipping cost is increased in proportion to product weight and size.


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AFTER SHIPPED
Q1. What is tracking number of my order?

Tracking number is issued if purchased with K-Packet, EMS, EMS Premium, DHL and UPS shipping option after the package is dispatched. Shipment notification is emailed including tracking number as photos once package is dispatched then customer can check tracking number on the photo and trace shipment at each tracking sites.

- K-Packet, EMS, EMS Premium Tracking

  Korea Post : https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

- DHL : www.dhl.com

- UPS : www.ups.com

- Small packet air mail is not traceable originally, means tracking number itself is not issued.


Q2. Do I have to pay custom tax?

It depends on the customs at destination country.

Customs investigate shipments at random and sender (Kpopmart) cannot intervene in custom issue in other countries. We put low prices on custom declaration sheet attached on the package to avoid custom issues. If custom tax is charged at destination country despite such an effort, it should be paid by recipient.


Q3. I ordered multiple items but received part of them.

Small packet and K-Packet have 2 kg limitation per parcel thus products can be sent in 2 or more parcels. Kpopmart send photos of package with shipment notification through email once dispatched thus customer can see how many parcels were sent for one's order from shipment notification mail. Delivery can be different from each parcel according to local postal service circumstance even though packages were shipped out on the the same date.


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