Q1. How do I know this item is available or not?

If “Add to cart” button is shown at the product page, it means product is "available to purchase". Purchase quantity can be limited or specific shipping method should be chosen for some products so please check all the notification and remarks at product page.

Q2. How can I know for shipping and delivery?

Kpopmart provides various shipping options and customer can check available shipping method for one's country during order process. Please check shipping policy for tracking and estimated delivery.

Q3. How much shipping cost for my country?

Shipping fee is fluctuated by various factors as product weight (quantity), ship to country, poster option, shipping method, etc. Please check accurate shipping cost of each shipping method at Phase 3. Shipping Method and total order amount at Phase 4. Payment during order process before completing payment.

If customer try to place an order without logging in at kpopmart.com, system cannot designate destination thus wrong shipping fee would be charged. Shipping cost is increased in proportion to product weight and size.

Q4. How do I make my payment for the purchase?

Customer can choose a convenient payment option which suits the most during order process;

(1) PayPal

(2) Credit Card (All the card payment is done through PayPal)

(3) Wire Transfer to OCBC Bank (Singaporean and Malaysian can wire payment via OCBC bank account in SGD)

(4) Wire Transfer to KEB Hana Bank (Foreign currency) / Shinhan Bank (Korean Won)

(5) Western Union Money Transfer

Find out more information at Payment Method page

Q5. I can’t pay by PayPal or get an error message for payment failure.

Payment error can be occurred due to some reasons;

(1) If delivery information is not matched to one's address registered at PayPal, PayPal can reject to clear payment.

(2) If order payment is over customer's credit card limit or PayPal balance, PayPal reject to clear payment.

(3) If customer's card itself is not acceptable for overseas purchase, PayPal reject to clear payment.

(4) If PayPal system recognizes that customer opened PayPay site for so long without any action, payment session is closed automatically due to security issue (run-time error).

Please send email to customer@kpopmart.com if payment error, change or any of matter on order. CS team will answer within 1~24 hours for resolution.

Q6. What is the DVD Region Code?

DVDs sold globally are typically encoded to restrict their use to specific locations. That is, a DVD assigned a specific "Region Code" can only be played within the areas specified in that Region Code. DVD Region Code can usually be found on the back of the DVD package. Customer should check playable region for one's country at the product page before purchase.

Q7. Just converted loyalty points to voucher credit but it says "not usable".

Loyalty point is valid for 1 year after created thus customer should convert it to voucher credit and use created voucher credit within valid period. It is not reissued once expired.

Q8. Voucher credit is not applied for order payment though it is created within valid period.

Order currency is changed to USD while payment process at PayPal thus customer should convert loyalty points to voucher credit in USD currency mode if chosen PayPal as payment method.

Q9. If I order a bunch of CDs, one of them is preordered and the rest aren't, do I have to wait till the preorder one comes out?

If any preorder item is included in the order, all the items would be shipped after the preorder item is released.

Q10. If purchased multiple copies of random option album, different versions are guaranteed?

- If it is mentioned as "Provided totally random" only and no further notification at the product page, it means recordings supply the album at random and we cannot guarantee to provide different versions or a specific version.

- If mentioned as "Provided totally random. If purchased multiple copies (2 or more copies)", it means we can provide different versions. Still not available to designate a specific version.